Frequently Asked Questions, Order - Shipping - Returns

An order doesn’t appear in my Shirtee.Cloud dashboard. Why?

If incoming orders from your store or marketplace do not show up in your dashboard, it could be for a number of reasons.

Payment Pending
The most common reason is that your order is not paid yet. Only then your order will be added to the dashboard and processed by us. So just wait a little until the payment has arrived.

Authentication token expired (eBay)
If you use eBay, your authentication token may have expired. To ensure that your orders appear in the dashboard again, generate a new one via the “eBay” tab in the dashboard.

GTIN exemption expired (Amazon)
If you are using Shirtee.Cloud with Amazon, it is possible that your GTIN exemption has expired. To renew it, just click here and follow the instructions.

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