Why do I have to install the Shirtee Shopify app?
The app acts as an interface between Shirtee.Cloud and Shopify and is available free of charge in the Shopify App Store. How helpful was this article?
What does it cost to use Shirtee.Cloud?
Registration, shop linking and use of Shirtee.Cloud is free. You neither pay an entry fee nor a monthly basic fee. We only charge you when someone actually orders your products. In this case we will collect the respective amount from your Shirtee wallet. We use the digital wallet to offset all costs. This includes production …
How do I create print-on-demand products for my shop?
In your Shirtee.Cloud dashboard, select your shop system or your marketplace in the menu on the left. In the sub-item “Product List” you will find all the products you have already created. If you want to create a new product, click on the “+ Add Product” button. There you can select a product, upload your …
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What do I have to consider when creating my design?
We recommend that you create your designs in PNG format. For an optimal print result, your file should have a resolution of 300 dpi and be between 2000 × 2000 pixels and 3000 × 3000 pixels. Also make sure to create your design in the RGB color space and in the Adobe RGB color profile. …
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Do I get an invoice for my sales?
All invoices are available for downloading as PDF files under the menu item “Billing” in the Shirtee.Cloud Dashboard. How helpful was this article?
How can I apply Shirtee.com promotions to my external shop?
Shirtee.com promotions only work on Shirtee.com and do not apply to your external webshop. How helpful was this article?
Where is the headquarters of Shirtee?
Shirtee is located in beautiful Cologne – more precisely in the Ehrenfeld district. How helpful was this article?
How environmentally friendly are the printing inks?
The printing inks we use in digital printing are basically: water based free from animal ingredients no risk to health free from toxins biodegradable safe for toddlers and babies multiple certified How helpful was this article?
Are the textiles Fairtrade?
When it comes to selecting our textile blanks, we always ensure that the manufacturing conditions meet high ethical standards.That is why we mostly use fabric blanks from the Stanley / Stella brand for our productions.You can find more information about the production or certification of these blanks at www.stanleystella.com. Almost all of the production facilities …
How big should my print file be or how big are the print areas?
To ensure good print quality, your print file should be at least 2000 × 2000 pixels in size and have a resolution of 300 dpi. The maximum file size is 8MB.The print size also depends on the selected product and clothing size. Men’s / unisex products: 300 x 450 mm Ladies products: 270 x 400 …
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Can I edit or change the products in my shop?
As long as you do not change the SKU (the individual product number), which is automatically generated in the system for each of your created products,you can change your products afterwards.If you still change or delete the SKU, orders for this product can unfortunately no longer be fulfilled.In such a case, contact our Customer Care …
How to trigger a sample order and why does my wallet have to be charged?
You can easily place a sample order through your own shop. To not pay any additional fees when ordering, you can create for example a discount code of 100% that you redeem when purchasing. We then offset our costs via your Shirtee wallet.So that your order can be processed, make sure that your Shirtee Wallet …
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Can my packaging be printed?
Unfortunately, it is currently not possible to print on the packaging in which your products are shipped.Alternatively, you can use our warehousing option to store your own packaging at our warehouse, which we then use for shipping.Basically we send all orders neutrally and in your name. You can have flyers and stickers in your design …
What individual branding options may I choose when creating a product?
With our white label products, you have the option of adding your own label to your print-on-demand products.You can choose from the following branding options: Hangtag Neck print label Woven label hem Woven label on the neck Woven label on the sleeve Outside print label The different branding options can also be combined with one …
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How can I book a branding option?
You can add the different branding options (hangtag, label, flyer, etc.) yourself in the Shirtee.Cloud dashboard under branding.Click on the desired variant on “+ Add Service”, enter the required information, upload your design and confirm by clicking on “Confirm Order”.We will check whether your design meets our specifications and contact you.If the branding options are …
Can I add inserts such as flyers or stickers to an order?
With our branded unboxing options, you have the possibility of including flyers or stickers designed by you with every order.This is how you inspire your customers with an unboxing experience, that suits you and your brand. How helpful was this article?
How do I pay for the production of my branding articles (labels, flyers, stickers, etc.)?
We offset the costs for your branding items such as labels, flyers or stickers with your Shirtee wallet. How helpful was this article?
Will my order automatically be set to “shipped”?
As soon as an order leaves our warehouse, the system automatically sets it to “shipped”.Since there can sometimes be delays in data transmission, we recommend that you take a look at your overview every day. How helpful was this article?
Will my customer receive an bill?
It’s entirely up to you.You will receive an bill from us for every transaction, which you can view in the Shirtee.Cloud dashboard. How helpful was this article?
Will my customer get a tracking number?
Indirectly, yes. Not in an email, but we will send the shipment notifications to you.Depending on the settings of your shop, it is possible that the tracking ID can be viewed online by your customer. How helpful was this article?
