Shirtee-cloud

My products appear on Amazon marketplaces that I don’t want them on. What can I do?

It seems that something is configured incorrectly in your Amazon account. To remove your products from the unwanted marketplaces, follow these instructions: Click here to enter Amazon’s Seller Central. Click “Set up international listing” in the first point.Optional: Log in with your Amazon Seller account. Select the marketplace you want to remove your product from. …

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Why is my created product not transferred to eBay (error 240)?

Products & Product Creation, Integration / By Nils

When you create products for eBay, the following error may occur: AddItem: 240 – Error – The item cannot be listed or modified. The title and/or description may contain improper words or the listing or seller may be in violation of eBay policy. Despite the fact that the error code only refers to the item …

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An order doesn’t appear in my Shirtee.Cloud dashboard. Why?

Frequently Asked Questions, Order - Shipping - Returns / By Nils

If incoming orders from your store or marketplace do not show up in your dashboard, it could be for a number of reasons. Payment PendingThe most common reason is that your order is not paid yet. Only then your order will be added to the dashboard and processed by us. So just wait a little …

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Do you send a shipping notification to my customers?

Frequently Asked Questions, Order - Shipping - Returns / By Nils

No, we do not send an automatic shipping confirmation to your customers.You can view the tracking ID of an order in your Shirtee.Cloud dashboard and it will usually be automatically transferred to your store system. It depends on your shopsystem if and how automatic shipping notifications are sent to your customers. Please check the help …

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How quickly does your customer support respond?

Frequently Asked Questions / By Nils

Usually, we answer dropshipping support requests within 24 hours.During peak times with a particularly high volume of requests, it may take a little longer. How helpful was this article?

Can I make suggestions for new products?

Products & Product Creation / By Nils

Sure! We are always happy to hear new ideas and suggestions. If you miss a product in our product portfolio, just drop us a line via our contact form. How helpful was this article?

Why aren’t my created products exported to my store?

Products & Product Creation / By Nils

Many shopsystems have a limit for imported products. Depending on the system, you may only be allowed to create a certain number of product variations per day, for example. Please check the support section of your store system or marketplace for possible import restrictions. How helpful was this article?

How do I know that orders from my store have been transferred to Shirtee.Cloud?

Order - Shipping - Returns / By Nils

You can find the production status of your orders in the Shirtee.Cloud Dashboard when you select your store or marketplace at “Order List”. If a Shirtee ID appears with your order, it has been transferred to us. How helpful was this article?

How do I register for the returns program?

Order - Shipping - Returns / By Nils

If you would like to benefit from our returns program, but are not yet activated for it, just contact our dropshipping support. How helpful was this article?

Why can’t I see branding options in my dashboard?

Branding / By Nils

If you want to be granted access to our branding services, just contact our dropshipping support. How helpful was this article?

How do I deal with reclamations?

Order - Shipping - Returns / By Nils

If your customer reports a faulty product, you can report it to us via the report an issue function in your dashboard. You can also send the report an issue link directly to your customers or integrate it as an iFrame directly into your store. You can get more information about the report an issue …

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Does shipping abroad cost more?

Order - Shipping - Returns / By Nils

You can find an overview of the shipping costs here. How helpful was this article?

Which countries do you ship to?

Frequently Asked Questions, Order - Shipping - Returns / By Nils

We ship your orders worldwide. An overview of the most common destinations and the respective shipping costs can be found here. How helpful was this article?

How do I delete my account?

Frequently Asked Questions / By Nils

We are sorry that you no longer want to use our services. We are constantly working to improve ourselves and are happy to discuss any problems in personal contact. If you still want to delete your account, just send us an email with your request to dropshipping@shirtee.cloud. How helpful was this article?

When connecting my Shopware store I get the error message “Shopware store authentication failed, please check shopware settings”. But I have entered all required information correctly. What should I do?

Integration / By Nils

This is a temporary error. In order for us to connect your shopware store to Shirtee.Cloud as soon as possible, just send us an email to dropshipping@shirtee.com. How helpful was this article?

What can I do if I find bugs on the Shirtee.Cloud website or in the app?

Frequently Asked Questions, Integration / By Nils

If you find any bugs on our website or in the Shirtee App, please send us an email with a description and screenshots to bugs@shirtee.cloud. How helpful was this article?

How do I change the sender address on the shipping label?

Order - Shipping - Returns / By Nils

Just send us an e-mail to dropshipping@shirtee.com.We are happy to change the sender address for you. How helpful was this article?

How do I change my billing address?

Order - Shipping - Returns, Billing, Tax and account / By Nils

To do so, go to your dashboard and select Legal Info & VAT ID under Billing. Here you can change your data such as name, address, telephone number and VAT ID number. How helpful was this article?

Can I create customizable products with Shirtee.Cloud?

Products & Product Creation, Printing & embroidery / By Nils

Currently, creating customizable products is only possible for Shopify stores. With the Shirtee App for Shopify you can create print-on-demand products with personalizable texts. How helpful was this article?

How do I connect my online shop to Shirtee.Cloud?

Integration / By Laetitia Renn

Depending on which shop system or marketplace you sell your print-on-demand products, the connection to Shirtee.Cloud works slightly differently.You can find an overview of all currently available integrations including instructions for linking them here. How helpful was this article?

My products appear on Amazon marketplaces that I don’t want them on. What can I do?

Why is my created product not transferred to eBay (error 240)?

An order doesn’t appear in my Shirtee.Cloud dashboard. Why?

Do you send a shipping notification to my customers?

How quickly does your customer support respond?

Can I make suggestions for new products?

Why aren’t my created products exported to my store?

How do I know that orders from my store have been transferred to Shirtee.Cloud?

How do I register for the returns program?

Why can’t I see branding options in my dashboard?

How do I deal with reclamations?

Does shipping abroad cost more?

Which countries do you ship to?

How do I delete my account?

When connecting my Shopware store I get the error message “Shopware store authentication failed, please check shopware settings”. But I have entered all required information correctly. What should I do?

What can I do if I find bugs on the Shirtee.Cloud website or in the app?

How do I change the sender address on the shipping label?

How do I change my billing address?

Can I create customizable products with Shirtee.Cloud?

How do I connect my online shop to Shirtee.Cloud?

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